Cancellation Policy Summary

Cancellation Policy Summary

Here’s the cancellation policy summary, for ease of reference to support your decision making when needed. Please also see the practice information sheet for the cancellation policy details, here: https://drcarldreher.com.au/sessions-and-rebates/

  • To avoid a fee, please give 8 or more days’ notice when cancelling or rescheduling.
    • Though I waive the late cancellation fee if you reschedule in the same calendar week if another appointment is available.

 

  • A fee applies when cancelling or rescheduling without 8 or more days’ notice, or when missing an appointment, as follows:
    • 0 to 24 hours’ notice, or for missed appointments, 100% of fee;
    • 24 to 48 hours’ notice, 50% of fee;
    • 48 hours’ to 7 days’ notice, 25% of fee.

 

  • If a late fee applies, I look to waive it if someone attends your cancellation from a new booking.
  • The late fee may be waived on occasion with consideration given to non-work-related emergencies and medical conditions for yourself or your child(ren), including cold/flu/COVID-19 symptoms where you are too unwell to attend by telehealth. We can discuss the circumstances in the admin time of your next appointment.

 

  • If you would like to ask me about waiving a fee, please also let me know the reason you are cancelling. We can discuss the situation in the admin time of your next appointment.

 

Online anytime, current clients can: