Cancellation Policy Summary
Here’s the cancellation policy summary, for ease of reference to support your decision making when needed.
- There’s no late cancellation fee for rescheduling in the same calendar week if another appointment is available.
- A fee applies when cancelling or rescheduling without 8 or more days’ notice, or when missing an appointment, as follows:
- 0 to 24 hours’ notice, or for missed appointments, 100% of fee;
- 24 to 48 hours’ notice, 50% of fee;
- 48 hours’ to 7 days’ notice, 25% of fee.
- To avoid a fee, please give 8 or more days’ notice when cancelling or rescheduling.
- If a late fee applies, I look to waive it if someone attends your cancellation from a new booking.
- The late fee may be waived on occasion with consideration given to non-work-related emergencies and medical conditions for yourself or your child(ren), including cold/flu/COVID-19 symptoms where you are too unwell to attend by telehealth.
- If you would like to ask me about waiving a fee, please call to let me know what’s come up, and we can discuss the situation. Otherwise the fee will apply.
- Please see the practice information sheet for the cancellation policy details, here: https://drcarldreher.com.au/sessions-and-rebates/
Online anytime, current clients can:
- reschedule appointments in your Halaxy client portal, and
- book new appointments via online booking link: https://www.halaxy.com/book/dr-carl-dreher/psychologist/406891/541281/select-time